Director - Strategic CX Designer

Unum is seeking a Director, Strategic CX Designer to understand customer pain points and design compelling end-to-end experiences. This role partners with cross-functional teams to translate customer insights and industry best practices into actionable design strategies and prototypes. You will influence business outcomes by shaping the customer experience direction for value stream execution.

• Define North Star experience for priority personas and end-to-end journeys
• Lead detailed design discoveries including customer research and experience mapping
• Partner with VoC Strategist on qualitative and quantitative customer research
• Identify and articulate latent customer needs to business stakeholders
• Link customer-facing solutions to measurable CX indicators
• Influence business outcomes through experience strategy and design direction