About this role
As a Senior UX Researcher, you will lead critical research initiatives focused on customer loyalty and engagement across the John Lewis and Waitrose brands. You will own the research process from discovery to testing, influencing product strategy and design with data-driven insights. This role offers a hands-on opportunity to shape customer experiences and drive evidence-based decision-making within a collaborative, hybrid work environment.
What we are looking for 6
- Lead UX research for loyalty and customer engagement across two major brands
- Own research plans, from discovery to concept testing and continuous improvement
- Conduct qualitative and quantitative research independently
- Influence product priorities and design decisions with combined research and behavioral data
- Collaborate with design and UX research teams to maintain standards and share insights
- Embed ethical, accessible, and inclusive research practices