Staff User Experience Designer, Conversational AI

Shape the future of AI-powered customer interactions across voice and digital channels. You will lead the design direction for complex conversational AI experiences, ensuring they are intuitive, effective, and seamlessly integrated into broader customer journeys. This role offers significant influence at the intersection of UX design, AI, and customer experience.

• Lead end-to-end experience direction for conversational AI across voice and digital
• Shape how AI understands, communicates, and acts in customer interactions
• Connect AI experiences to broader customer journeys and business processes
• Establish reusable conversational experience principles and frameworks
• Partner with product, engineering, research, and AI teams
• Influence strategy and elevate conversational AI design capability across the company