Lead, Product Experience Design

Mastercard is seeking an experienced User Experience Design Subject Matter Expert to lead the design strategy for Product Onboarding. This role focuses on creating intuitive, consistent, and customer-centered onboarding journeys across various platforms, translating complex processes into seamless user experiences and identifying areas for improvement.

• Lead experience design strategy for Product Onboarding
• Translate complex onboarding processes into intuitive user journeys
• Identify friction points and design scalable experience patterns
• Ensure onboarding experience is cohesive, accessible, and aligned to enterprise standards
• Collaborate with Product, Engineering, and business stakeholders
• Leverage user research and customer feedback to inform design decisions