Senior / Lead Designer, HR Systems (MOE)

Lead user experience and service design for the Ministry of Education's HR Systems, focusing on simplifying complex workflows and improving usability. You will conduct user research, map journeys, and co-create intuitive digital tools to enhance HR functions from recruitment to employee experience.

• Lead user research and service design for HR systems
• Map user journeys and identify process improvement opportunities
• Design user flows, wireframes, and prototypes
• Conduct usability testing and iterative design updates
• Collaborate with HR teams, product managers, and developers
• Translate user insights into actionable design recommendations