Sr. UX Designer – Customer Journey Experience Design

As a Sr. UX Designer, you will own and shape the end-to-end customer experience for two Gap Inc. brands, ensuring a seamless journey from discovery to post-purchase. You will act as a strategic partner to brand leadership, product management, and engineering, driving high-impact initiatives and advocating for customer needs while balancing business objectives. This hands-on role involves leading design, prototyping, and testing, leveraging AI tools to accelerate innovation and deliver measurable outcomes.

• Lead end-to-end customer journey design for two brands
• Serve as the primary design partner to brand leadership
• Collaborate with Product Management and Engineering on ideation and delivery
• Conduct customer research, prototyping, and testing
• Design within and contribute to a shared design system
• Utilize AI tools to enhance design exploration and production