Consumer Experience Design Manager

Memorial Hermann is seeking a Consumer Experience Design Manager to lead the design and oversight of consumer journeys. This role involves collaborating with cross-functional teams to develop patient-centered solutions, conducting research, analyzing data, and designing best-in-class experiences. The manager will partner with leaders to improve patient experiences through journey mapping, process improvement, and service design, requiring a strong understanding of healthcare and project management.

• Design and oversee consumer journeys
• Collaborate with cross-functional teams on patient-centered solutions
• Conduct design research and analyze data
• Partner with leaders to improve patient experiences
• Utilize journey mapping, process improvement, and service design
• Requires healthcare experience and strong project management skills