Design Manager - Service Design & User Experience (UX)

About this role

Lead a team focused on service design strategy, journey architecture, and design operations to enhance customer and employee experiences across the enterprise. This role involves people leadership, organizational strategy, and driving operational excellence in areas like accessibility and experience measurement. You will partner with various departments to implement scalable processes and deliver impactful, customer-centric outcomes.

What we are looking for 6

• Lead Service Design strategy and customer journey architecture
• Build and develop multidisciplinary experience teams
• Establish design and experience operations, governance, and accessibility standards
• Define and track key experience metrics and insights
• Partner with Product, Engineering, and Business stakeholders
• Drive customer-centric innovation and transformation initiatives