UX Researcher with AI - Brand & UX Management Department, Marketing Division

Rakuten is seeking a UX Researcher to enhance user experiences across its diverse portfolio of over 70 services. This role involves planning and conducting usability tests, analyzing user behavior, and reporting findings to drive product improvements. You will also explore and implement AI-driven solutions to optimize research processes and elevate the overall user experience within the Rakuten ecosystem.

• Plan and execute effective usability testing methodologies
• Analyze user behavior and identify key usability issues
• Leverage AI to enhance UX research efficiency and sophistication
• Develop and implement innovative approaches to user experience
• Collaborate with cross-functional teams to drive product improvements
• Contribute to building a strong UX research culture and framework (ResearchOps)