About this role

Wells Fargo is seeking a Lead Branch Experience Design Strategist to translate branch format strategy into practical, scalable, and measurable customer and employee experiences. This role will lead the development of journey maps, service blueprints, and experience architectures, transforming insights and requirements into actionable strategies and design frameworks.

What we are looking for

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Lead development of customer and employee journey maps, service blueprints, and experience architectures
Translate customer strategy, employee feedback, and business priorities into experience requirements
Define purpose, interactions, and outcomes for branch experience zones
Create future-state experience concepts spanning physical, digital, and assisted interactions
Synthesize research into clear insights, design implications, and recommendations
Monitor trends in service design, retail, hospitality, and technology

Work authorization

No visa sponsorship is available.