Service Designer

As a Service Designer at Accenture, you will lead a human-centered design process to improve how support work is done, from initial concept to implementation. You'll conduct research to understand user needs and translate those insights into actionable improvements, ensuring seamless operations and customer satisfaction.

• Drive human-centered design across all project phases
• Conduct ethnographic research to identify user needs
• Synthesize user insights with business and technical requirements
• Design, document, and govern internal support processes
• Lead end-to-end process and operating model change initiatives
• Own adoption and measure the impact of process changes