Senior UX Researcher

As a Senior UX Researcher, you will be instrumental in understanding user behavior and translating those findings into actionable insights that drive product and design decisions. You will own the research strategy, establish best practices, and lead impactful studies from conception to completion, working collaboratively with cross-functional teams.

• Define and maintain research toolkit, processes, and workflows
• Partner with Design to conduct usability and concept testing
• Plan and execute generative and evaluative research studies
• Coach non-researchers on customer conversation techniques
• Synthesize qualitative and quantitative data into actionable insights
• Present findings and recommendations to senior leadership