Senior Service Designer

Barclays is seeking a Senior Service Designer to shape end-to-end customer experiences across digital and offline channels. You will design service blueprints, customer journeys, and prototypes, ensuring intuitive interfaces and compliance with accessibility standards. This role involves collaborating with various teams, analyzing data, and influencing decision-making to drive business outcomes.

• Design end-to-end service journeys across digital and offline channels
• Create service blueprints, customer journey maps, and prototypes
• Develop intuitive and accessible user interfaces for banking platforms
• Collaborate with product designers, journey owners, and stakeholders
• Analyze data to gain insights into customer needs and pain-points
• Influence decision-making and drive meaningful business change