About this role

Humana is seeking a Senior UX Language Researcher to join their Experience Design team. This role involves analyzing conversational data, evaluating LLM outputs, and managing transcription projects. You will collaborate with cross-functional teams to improve data quality and enhance user experience in healthcare.

What we are looking for

6

Analyze conversational transcripts for industry standard metrics
Familiarity with LLMs and evaluating their outputs
Analyze chat and call transcripts using Python, R, SQL
Manage transcription and annotation projects
Provide data quality expertise and advocate for best practices
Conduct qualitative error trend analysis and quantitative data analyses

Skills mentioned

2

PythonSQL