UX Research Lead

Lead UX Research at Citi, driving product strategy and evolving research practices with AI. This role involves directing research programs, influencing executive decisions, and championing the client's voice. You will innovate by integrating AI tools and building a proactive research intelligence system.

• Lead end-to-end research programs and define annual research roadmaps
• Oversee mixed-methods research and partner with senior stakeholders
• Champion client voice and synthesize complex data into actionable recommendations
• Define strategic vision for AI-integrated UX Research
• Lead implementation of a research intelligence layer and proactive research cadence
• Establish governance standards for AI use in research