Product Researcher, Experience Design

Pitney Bowes is seeking a Product Researcher to join their Experience Design team. You will conduct mixed-methods research to understand customer needs and behaviors, translating insights into product direction. This role involves daily collaboration with product management, engineering, and go-to-market teams.

• Conduct interviews, field visits, and surveys to identify customer jobs and unmet needs
• Observe customers in context across various environments to document workflows
• Design and run concept tests, usability tests, and benchmarking studies
• Analyze product data alongside qualitative evidence to size problems and confirm impact
• Build and maintain personas and journey maps for product decisions
• Report findings with clear evidence and strong storytelling

• No visa sponsorship is available.

• Must be authorized to work without sponsorship.