About this role

ING is seeking a Senior Agentic Service Designer to create new AI-powered financial workflows. This role focuses on designing how humans and AI agents collaborate effectively in areas like onboarding and financial crime, emphasizing trust and accountability. You will work within a hybrid model in Istanbul, contributing to innovative AI solutions within a global financial institution.

What we are looking for

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Design human-AI collaboration models
Create interaction patterns for transparency and explainability
Define AI agent communication for confidence and uncertainty
Design review, escalation, and intervention experiences
Translate complex workflows into intuitive experiences
Build and validate prototypes for human-AI collaboration

Skills mentioned

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Data Science