About this role

Join ICF as a UX Researcher to drive the modernization of a large federal agency's data and analytics ecosystem. You will conduct user research to understand needs and behaviors, translating findings into actionable recommendations to improve services and customer experiences. This role involves close collaboration with cross-functional teams to ensure solutions are useful, usable, and accessible.

What we are looking for

6

Conduct qualitative and quantitative user research, including interviews and usability testing
Synthesize research findings into actionable insights and recommendations
Collaborate with cross-functional teams to inform product and service design
Develop research artifacts such as personas and journey maps
Advocate for user needs throughout the design and validation process
Apply human-centered design and accessibility principles

Work authorization

Must be a U.S. citizen.