Lead Product Designer / User Experience / Usability Analytics (6312)

itD is seeking a Lead Usability Analyst to lead design research across various platforms, including web, mobile, and AI-enabled experiences. You will advocate for user needs, shape product strategy, and improve client experiences by synthesizing qualitative and quantitative data into actionable insights. This role involves mentoring junior researchers and evaluating emerging AI tools and methodologies.

• Lead end-to-end research studies and foundational research
• Analyze qualitative and quantitative data to inform product strategy
• Translate research findings into actionable insights and design recommendations
• Utilize AI tools to accelerate research processes
• Design and evaluate AI-driven experiences for usability and trust
• Mentor researchers and designers in user-centered processes