Lead / Senior Service Designer, TradeNet

Lead the design of end-to-end service journeys for TradeNet, Singapore's critical trade platform. You will drive service-level thinking, map complex systems, and mentor designers to improve user experiences for both internal and public users. This role involves deep discovery, synthesizing insights, and collaborating with cross-functional teams to shape the future of trade.

• Own end-to-end service design initiatives
• Map and maintain systems-level service journeys
• Lead discovery efforts and synthesize insights
• Develop service blueprints and ecosystem models
• Collaborate with product, engineering, and policy stakeholders
• Mentor and grow designers in service design methods