About this role
As a Senior Service Designer, you will bridge business strategy and user experience by aligning people, process, technology, and touchpoints to enhance efficiency and improve outcomes. You will partner with various teams to design new and improved experiences, identifying opportunities for AI integration and automation within broader service ecosystems. This role offers the chance to influence service and product strategy and act as a catalyst for transformation within the bank.
What we are looking for 6
- Lead end-to-end service design initiatives and drive strategic decision-making
- Infuse service design methods to improve clarity, efficacy, and quality of experiences
- Assess risk, including AI considerations, and advocate for ethical judgment
- Partner with cross-functional teams to identify and prioritize opportunities, including AI use cases
- Design and deliver compelling artifacts and visualizations using traditional and AI-enabled tools
- Cultivate stakeholder buy-in and facilitate co-design workshops