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AI Conversation Experience Designer (CXD)
Highmark Health
NY, Working at Home - New YorkPosted Aug 18, 2026 · 3h ago
Full-timeMid LevelRemoteHealthcare
About this role
Design and develop natural language interactions for healthcare members and providers using conversational AI, including LLMs. You will create multi-modal experiences for chat and voice agents, ensuring clinical safety and personalized automated interactions.
What we are looking for
6- Conceptualize, prototype, and deliver natural language interactions
- Design multi-modal experiences for chat and voice agents
- Leverage NLU systems and Generative AI/LLMs
- Collaborate with cross-functional teams on healthcare needs
- Write and refine prompt templates and system personas
- Analyze user interaction data for continuous optimization
Skills mentioned
1AWS
