Open role
Senior Workforce Analytics Analyst
GEICO
6 LocationsPosted Oct 29, 2026 · 3h ago$66K – $129K
Full-time$66K – $129KSenior levelHybridInsurance
About this role
Join GEICO as a Senior Workforce Analytics Analyst to optimize contact center operations through advanced data analysis. You will leverage tools like SQL and Power BI to identify trends, improve forecasting accuracy, and support strategic workforce planning. This role offers a unique opportunity to drive transformative results in a leading auto insurance company.
What we are looking for
6- Analyze contact center data to identify trends and actionable insights
- Develop and maintain reports and dashboards using SQL and Power BI
- Collaborate on predictive models for forecasting and staffing optimization
- Support workforce planning, scheduling, and intraday management
- Define and track key performance indicators for operational effectiveness
- Utilize workforce management software such as NICE or Alvaria
Skills mentioned
2SQLAWS
Work authorization
No visa sponsorship is available.