About this role

HelloConnect is seeking a Business Intelligence Analyst to provide data-driven insights and operational performance analytics for their transformation team. You will analyze large datasets, develop insights on key customer care KPIs, and track benefits realization for various initiatives. This role involves developing and maintaining dashboards, automating reporting, and supporting advanced analytics and data governance efforts.

What we are looking for

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Analyze operational datasets to identify trends and performance gaps
Develop insights on key Customer Care KPIs
Track and validate benefits realization across transformation initiatives
Develop and maintain dashboards and automate reporting processes
Ensure accuracy, consistency, and integrity of operational data
Translate complex datasets into clear, actionable insights

Skills mentioned

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SQL