Principal Data Scientist - CX Analytics

Unum is seeking a Principal Data Scientist to join their CX Analytics team. This role involves driving applied data science, mining data to uncover customer support drivers, and designing experiments. You will leverage AI and LLMs, mentor other data scientists, and partner with BI Analysts and Data Engineers to operationalize insights.

• Drive applied data science work beyond modeling
• Mine structured and unstructured data for insights
• Design and run experiments
• Develop analytical approaches to complex business questions
• Leverage AI and LLMs for code and signal extraction
• Mentor other Data Scientists and raise analytical bar