About this role
As a Business Analyst on the Customer Success team, you will transform complex operational data into actionable business intelligence. You will partner with leadership across Customer Success, Finance, and CX teams to drive data-driven recommendations, streamline processes, and enhance reporting capabilities. This role offers the opportunity to work with big data, analytics tools, and influence strategic business decisions.
What we are looking for 6
- Generate complex reports and analyses from multiple cross-functional sources
- Assist Customer Success teams with data analysis using AI for business/value case development
- Maintain and enhance internal Customer Success tools and workflows using Power BI and the Microsoft Power Platform
- Collaborate with global/regional leaders to translate business needs into scalable solutions
- Track and govern various aspects of Spend for Customer Success
- Identify opportunities for automation, AI, and process improvements