Sr. Analyst, Data Analysis & Interaction Analytics

Serve as a subject matter expert in data analysis and interaction analytics for omnichannel contact center operations. You will extract, manipulate, and analyze large datasets using SQL, Python, and specialized platforms to provide business insights and drive improvements in customer experience and operational performance.

• Subject matter expert for NiCE Interaction Analytics (Nexidia) and Quality Central platforms
• Analyze customer interaction data to identify sentiment, compliance issues, and process improvement opportunities
• Develop and maintain performance reporting and dashboards using SQL, Python, and BI tools
• Identify opportunities for AI and automation to enhance customer and employee experiences
• Translate business questions into data requirements and collaborate with cross-functional teams
• Produce ad hoc analysis and reporting to support new feature releases and monitor trends

• No visa sponsorship is available.