Senior Specialist, Data Analyst

Samsung Electronics America is seeking a Senior Specialist, Data Analyst to improve service operations through strategy development, process analysis, and performance management. This role involves analyzing key performance indicators, managing service marketing investments, and conducting customer satisfaction surveys to drive improvements.

• Improve service operations through strategy and process analysis
• Manage internal key performance indicators and service marketing investment
• Conduct customer satisfaction surveys and share results
• Approve service center changes and monitor network performance
• Analyze data for reporting and trend analysis
• Experience with AI and automation tools preferred

• No visa sponsorship is available.

• Must be authorized to work without sponsorship.