About this role
As the Shop Business Insights Analyst, you will be the go-to analytics partner for our Operations team, transforming data into actionable strategies. You'll define key performance metrics, optimize shop profitability and labor, and enhance the overall customer and crew member experience. This role is crucial for driving data-informed decisions and supporting the scalable growth of our shops.
What we are looking for 6
- Analyze shop performance across sales, labor, customer experience, and profitability
- Develop actionable recommendations to improve operational efficiency and financial outcomes
- Define, maintain, and govern key operational metrics and KPIs
- Partner with Operations, Finance, and People teams to influence business decisions
- Build labor forecasting and optimization models
- Translate complex data into clear, data-driven stories for executive leadership