About this role

Tulip is seeking a Senior Revenue Operations Manager to lead post-sales strategy. This role focuses on leveraging customer data and AI to minimize churn and maximize expansion revenue by owning data models and system architecture for Customer Success, Professional Services, and Support teams. The ideal candidate is a "Customer Data Architect" with strong SQL skills and experience in B2B SaaS environments.

What we are looking for

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Own data models, system architecture, and AI-driven insights for post-sales teams
Develop AI models to predict customer churn and identify upsell opportunities
Architect Health Score 2.0 with clean data for automated CS playbooks
Analyze services impact on retention and streamline renewals
Own retention dashboards with real-time NRR and GRR metrics
Requires 8-10+ years in CS Ops, RevOps, or Strategic Analytics in B2B SaaS

Skills mentioned

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SQL