About this role
As Director of Business Intelligence, you will define and own the strategy for making data accessible, trusted, and actionable across CD Baby. You'll establish key metrics, drive data normalization, and build the infrastructure for self-service insights. This role requires partnering closely with various teams to embed data into decision-making, architecting the BI function, and translating complex data into clear business recommendations.
What we are looking for 6
- Define and own the BI strategy and roadmap
- Standardize core metrics and KPIs across business, product, and technology teams
- Build scalable and self-service reporting and deploy AI-enabled analytics tools
- Lead customer and product insights including segmentation, LTV, and churn analysis
- Partner with Data Engineering to improve data quality, modeling, and governance
- Translate complex datasets into clear, executive-ready narratives