Business Analytics Manager

Manage the delivery of operational reporting, business intelligence, and advanced analytics solutions for Contact Center Operations. This role involves translating complex data into actionable insights to improve performance and customer experience, while also driving automation and modern analytics capabilities.

• Develop and maintain operational reporting for Contact Center performance
• Analyze data to identify trends, risks, and opportunities
• Develop actionable recommendations to improve operational performance
• Automate manual reporting processes and improve efficiency
• Apply advanced analytical techniques and AI-enabled solutions
• Partner with business and technology stakeholders to understand needs