About this role

As a Manager, Data Analytics, you will partner with business leaders to transform complex customer contact center data into actionable insights. You will uncover opportunities through root cause analysis and influence strategies to improve customer and associate experiences across Walmart's support ecosystem.

What we are looking for

6

Partner with business leaders to identify operational opportunities and influence strategic decisions
Conduct root cause analysis and performance deep dives to improve customer experience
Develop executive-ready dashboards and compelling data stories
Ensure data quality and collaborate cross-functionally with stakeholders
Proficiency in SQL, Python/R, and visualization tools like Tableau or Power BI
Strong analytical and problem-solving skills with experience communicating complex findings

Skills mentioned

3

PythonSQLMicrosoft Office