About this role
Acrisure is seeking a Sr. Business Intelligence & Operational Analyst to partner with digital and call center operations. You will leverage data to drive decision-making, improve processes, and deliver actionable insights. This role is crucial for ensuring data accuracy, managing large-scale reconciliations, and identifying trends to optimize business performance.
What we are looking for 6
- Own BI and operational analytics roadmap for digital and call center operations
- Establish KPIs, reporting standards, and executive dashboards
- Lead large-scale data reconciliation and validation efforts
- Translate business needs into reporting and analytics solutions
- Experience with SQL, Power BI/Tableau, and advanced Excel
- Support contact center, customer service, or digital operations teams