About this role
Lead the business intelligence, analytics, and insights team for Client Operations and Contact Centers. You will harness data to improve customer and employee experiences, driving operational efficiency and identifying new business opportunities through advanced analytics and data science. This role involves establishing strategic frameworks, overseeing the creation and governance of BI solutions, and collaborating with senior leaders across various functions.
What we are looking for 6
- Develop and execute data and reporting strategy for Client Operations and Contact Centers
- Lead a team of BI managers, analysts, and data scientists
- Drive operational improvements through data-driven insights and analytics
- Establish strategic framework for BI solutions, including dashboards and reports
- Collaborate with senior business leaders to define KPIs and identify business needs
- Build and maintain robust data governance and integrity plans
Skills mentioned 1
Work authorization
- No visa sponsorship is available.
- Must be authorized to work without sponsorship.