About this role
Join our Customer Operations team as an Associate Business Analytics Analyst to leverage data and insights that shape team performance. You will produce clear reporting, analyze trends, and collaborate with stakeholders to drive better decision-making. This role offers the opportunity to develop your skills in data analysis and reporting tools.
What we are looking for 6
- Produce daily, weekly, and monthly performance and customer experience reporting
- Analyze data to identify trends, opportunities, and areas for improvement
- Help develop and improve reporting processes, tools, and outputs
- Work with various data sources and tools like Excel, Power BI, SQL, and Snowflake
- Communicate insights clearly to stakeholders across the business
- Naturally analytical and curious mindset with good numerical skills