About this role

Galderma is seeking a Senior Workforce Analytics Analyst to optimize staffing strategies and improve operational efficiency within our Contact Center Workforce Management (WFM) function. You will leverage data and analytics to provide advanced insights, strengthen workforce planning, and enable data-driven decision-making. This role offers a unique opportunity to make a direct impact on a growing global dermatology leader.

What we are looking for

5

Analyze workforce and contact center data to identify trends and opportunities
Develop predictive models for workforce forecasting and planning
Create reports and dashboards using SQL, Power BI, and Excel
Monitor KPIs and recommend process improvements for WFM operations
Partner with HR, IT, and business leaders to drive data-driven decisions

Skills mentioned

2

SQLAWS

Work authorization

No visa sponsorship is available.
Must be authorized to work without sponsorship.