About this role

Lead data analytics efforts for Lyft's Safety & Customer Care team to enhance customer support experiences. Partner with cross-functional teams to identify opportunities, design solutions, and deliver actionable insights that drive business decisions and customer loyalty. This role requires strong analytical, problem-solving, and communication skills.

What we are looking for

6

Partner with Product, Engineering, Data Science, and Operations
Develop frameworks for decision-making and prioritization
Define and track key metrics for support platform health
Design and execute A/B tests for feature and operational improvements
Deliver data-driven insights to improve customer support experience
Proficiency in SQL and Python

Skills mentioned

2

PythonSQL

Work authorization

No visa sponsorship is available.