Senior Client Experience Analyst

Scorpion seeks a Senior Client Experience Analyst to partner with leadership in measuring, understanding, and improving the client journey. This role involves analyzing data and feedback to identify risks, prioritize improvements, and influence enterprise-wide decisions. The analyst will transform client insights into actionable strategies to drive retention and growth.

• Analyze client sentiment and performance data
• Identify systemic experience risks and opportunities
• Develop client experience measurement frameworks
• Build executive-level reporting and dashboards
• Influence cross-functional priorities with data
• Synthesize qualitative and quantitative client insights