Research Manager – Quantitative Market Research and Data Innovation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Research Manager – Quantitative Market Research and Data Innovation Overview The Advisors Research Center (ARC) is a global team of researchers within Mastercard that delivers high‑quality, end‑to‑end research in support of Mastercard’s Advisors and Consulting Services. ARC partners closely with consulting teams and clients to design, execute, and deliver rigorous research that informs strategic decision‑making for clients across industries and markets. As part of ARC’s continued growth, Global Facilities India (GFI) supports global and regional ARC engagements by providing scalable, high‑quality quantitative research delivery. The GFI team works closely with ARC researchers and consultants to ensure consistency, speed, and quality across research execution and outputs. This role sits within the ARC Quant Research capability in GFI and plays a key role in managing quantitative research execution across fieldwork, scripting, data quality, and analysis for global research projects. Role: As a Research Manager – Quantitative Research, Data, you will be responsible for managing and delivering quantitative research workstreams across multiple markets while also driving innovation in research delivery through the use of AI, automation, and advanced analytics. Candidates for this position should have strong end to end quantitative research experience and be comfortable working across the full research lifecycle and can drive innovation by applying tools and techniques to improve efficiency, quality, and insight generation across that lifecycle. Key responsibilities include: Quantitative Research Delivery • Manage and execute quantitative research workstreams across global and regional studies • Coordinate quantitative survey design, fieldwork execution, data processing, data analysis and insight generation • Creating compelling visual narratives, charts, and infographics to explain complex data trends clearly • Translate complex datasets into clear narratives that guide actionable insights and build client reports as per research requirements • Develop client facing reports in-line with Mastercard standards and in collaboration with the respective regional teams. Data & AI Driven Innovation • Apply AI and automation tools to improve research workflows (e.g., faster data cleaning, quality checks, analysis, or visualization) • Experiment with new analytical approaches within primary research (e.g., automated coding, advanced statistical techniques, model‑assisted interpretation) Collaboration & Ways of Working • Partner with global ARC researchers and consultants • Contribute to best practices, documentation, and knowledge sharing within the team • Proactively flag risks, data issues, or methodological concerns and recommend solutions Qualifications & Skills: Core Research Experience • Experience in primary quantitative market research, preferably in a research agency or consulting led environment • Strong understanding of end to end survey research, including questionnaire design, fieldwork, analysis, and reporting • Hands on experience with advanced quantitative methodologies, such as MaxDiff, Conjoint , Segmentation, Regression analysis AI & Technical Capability • Practical experience using AI enabled or automated tools in a research, analytics, or data environment • Working knowledge of statistical or analytical programming tools (e.g., R or similar) for data analysis and automation • Comfort working with large or complex datasets and applying quality checks programmatically Other Skills • Strong project management skills with the ability to manage multiple workstreams • Advanced proficiency in PowerPoint, Excel, and Word for research storytelling • Clear communicator, able to explain analytical outputs to non technical stakeholders • Collaborative, structured, and proactive in problem solving What We’re Looking For • A market researcher first, with genuine curiosity about improving how research is done • Someone who is AI aware and inventive, but grounded in methodological rigor Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.