Open role
L1 Support
ncr/1/ext_non_us
BELGRADE, SRBPosted Jul 13, 2026 · 14h ago
Full-timeEntry LevelOn-siteEnterprise Software
About this role
Provide first-level technical support to NCR's clients, engineers, and partners by identifying, diagnosing, and resolving issues via phone, email, or tickets. You will manage incidents to meet SLAs, utilize knowledge systems, and escalate complex problems while retaining ownership through resolution. This role operates 24/7, including weekends.
What we are looking for
5- Provide L1 technical support to clients, engineers, and partners
- Identify, diagnose, and resolve technical issues
- Manage incidents and ensure SLA compliance
- Utilize knowledge bases and escalate complex problems
- Work in a 24/7 operational environment with weekend support