Data Analyst

Join Concentrix as a Data Analyst to design and maintain reporting frameworks and dashboards for call center performance. You will develop Power BI visualizations, analyze large datasets, and provide actionable insights to operational teams for Australian clients.

• Design and maintain Power BI dashboards and reporting frameworks
• Deliver periodic SLA and operational reporting
• Support customer journey mapping with data
• Build interactive data visualizations
• Source, combine, prepare, and analyze large datasets
• Maintain knowledge of call center operational metrics