Director Client Services

Lead client services strategies for a global industry leader, focusing on client retention, satisfaction, and revenue growth. You will manage complex accounts, oversee client reporting, and drive innovative solutions across diverse industries. This role offers autonomy, professional development, and the opportunity to influence internal departments to resolve client needs.

• Determine account management strategies and client service plans
• Responsible for client retention, satisfaction, and revenue growth
• Provide program management for jumbo clients with complex service models
• Oversee local Client Services staff and provide leadership
• Deliver innovative customer-facing solutions to clients across industries
• Conduct stewardship reporting and pre-renewal client visits