Business Analytics Analyst - Operations

Citi is seeking a Business Analytics Analyst to join their Operations Analytics team in Gurugram. This role involves gathering and analyzing operational data to improve efficiency, reduce costs, and enhance customer experience. You will identify trends, provide insights for business planning and process improvement, and recommend strategic opportunities. The position requires translating data into actionable insights and collaborating with business partners.

• Gather operational data from stakeholders to examine past business performance
• Identify data patterns and trends to enhance business decision-making
• Recommend actions for future developments and strategic business opportunities
• Translate data into customer behavioral insights to drive targeting and segmentation
• Collaborate with internal and external business partners to improve strategies
• Assess risk and ensure compliance with applicable laws, rules, and regulations