About this role

Chamberlain Group is seeking a Quality Data Analyst to monitor key performance indicators, analyze customer satisfaction data, and identify areas for improvement. This role involves conducting root cause analysis, preparing stakeholder reports, and assisting with quality management systems and Net Promoter Score initiatives. The analyst will also collaborate with other data analysts to ensure best practices and assess new technologies.

What we are looking for

6

Develop and maintain reporting tools and dashboards for KPIs
Analyze customer satisfaction data to identify trends and provide recommendations
Conduct root cause analysis for continuous improvement
Prepare reports and presentations for stakeholders
Assist with quality management systems and Net Promoter Score initiatives
Collaborate with other data analysts on best practices and new technologies

Skills mentioned

1

SQL