About this role

As a CX Data & Intelligence Analyst, you will transform customer feedback and operational data into actionable insights that enhance customer experience and inform business decisions. You will be instrumental in CX measurement, reporting, and analytics, ensuring stakeholders receive timely and meaningful customer intelligence. This role requires a blend of analytical expertise, business understanding, and CX knowledge to identify trends and drive customer-centric actions across the organization.

What we are looking for

6

Analyze customer feedback, operational data, and business information to generate actionable CX insights
Design, develop, and maintain CX dashboards, scorecards, and reporting solutions
Serve as a subject matter expert for Qualtrics reporting, dashboarding, and CX analytics
Integrate CX data with CRM and operational data, collaborating with IT and external partners
Translate complex business questions into analytical approaches and actionable recommendations
5+ years of experience in customer insights, business intelligence, or related fields

Skills mentioned

3

PythonSQLData Science