About this role

Analyze customer experience and support data to uncover actionable insights and improve customer satisfaction. Leverage advanced analytics, statistical modeling, and Generative AI to translate complex data into business improvements and customer-centric decisions. This role offers a 12-month contract with potential for extension, working remotely within the US.

What we are looking for

6

Analyze large datasets using SQL, Python/R, and statistical techniques
Synthesize customer signals from surveys, digital analytics, and support interactions
Apply statistical modeling, predictive analytics, ML, and NLP to customer data
Develop customer segmentation and clustering models
Leverage Generative AI and LLMs for data analysis automation
Communicate complex findings to stakeholders and drive actions

Skills mentioned

3

PythonSQLMachine Learning

Work authorization

No visa sponsorship is available.