About this role

Shape how customer performance is measured, understood, and improved across the entire customer journey. You will turn customer data into strategic actions that enhance both customer and commercial outcomes, influencing senior leaders and driving measurable improvements in retention and satisfaction.

What we are looking for

6

Build customer success performance frameworks and reporting
Create a single source of truth for customer metrics and insights
Identify key drivers of customer outcomes and translate into recommendations
Influence strategic priorities with data-driven insights
Partner with leaders to improve customer journeys
Lead analytical initiatives for business impact

Skills mentioned

3

PythonSQLData Science