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Data Analyst
ModSquad
JAM RemotePosted Sep 17, 2026 · 2h ago
Full-timeMid LevelRemoteOther
About this role
ModSquad is seeking a Data Analyst to focus on reporting and analytics. You will uncover daily insights, provide actionable suggestions for decision-making, drill into core issues, assist with forecasting, and deliver timely analysis to identify operational opportunities and risks.
What we are looking for
6- Produce daily reports, dashboards, and ongoing insights
- Monitor KPIs and SLAs for productivity and accuracy
- Build forecasting models and capacity insights
- Develop staffing heat maps and leverage WFM principles
- Investigate root causes of operational inefficiencies
- Advanced Google Sheets, Zendesk Explore, and WFM experience