About this role

As a Data Scientist on our Expert AI team, you will build and deploy cutting-edge AI tools to empower our technical support agents and enhance customer experiences. You'll work with generative AI, predictive modeling, and conversational AI to create real-time solutions that solve complex problems and drive business impact. This role offers a unique opportunity to innovate at the intersection of AI and customer service, with a focus on low-latency, high-impact applications.

What we are looking for

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Build proactive, real-time AI tools for technical support agents
Experiment with and fine-tune generative LLMs for new applications
Measure and analyze the effectiveness of AI solutions
Design and iterate on GenAI prompts for optimal performance
Apply ML, NLP, and advanced data visualization techniques
Deliver end-to-end, scalable AI features in production

Skills mentioned

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PythonAWSMachine LearningData Science